Tag Archives: communications

UCaaS: Benefits of Availing This Cloud Service

Benefits of unified communications as a service
No one will avail any service unless they will be getting a guaranteed benefit from it. This is true in case of this amazing cloud service as well. UCaaS gives you hassle-free communication integration service which not only reduces your database problems but also helps you lower your investment on expensive hardware. The benefits of using these services are as follows: –

• You do not have to buy expensive machinery which is required for this type of digital set up.
• You do not have to hire extra employees in order to take care of the entire hardware set up as you will be availing the service and not maintaining it.
• By availing this service and not maintaining it yourself saves a lot of storage area which would have been used in this setup.
• The services provide also provides you facilities such as anti-virus and disaster recovery which helps keep your data safe and secure.
• Benefits of software updates are also provided to you for keeping your technological system at par with the world.

The main reason for using this service
Most of you would be thinking that instead of availing UCaaS solutions it would be better for you to just make a onetime investment and save the part payments which have to be made to the service providers. You should understand that the onetime expenditure on such a set up is huge which would increase your capital investment by a huge margin.
But availing the services from an external source will save all that capital investment which you can use in some other activity or can make an investment which will be more beneficial for you. Availing UCaaS services will only increase your operating cost marginally because most of the service providers offer you their services at very attractive pricing.

The Need ofContact Center as A Service (Ccaas)

Contact Center as a Service is a multi channel contact centre which improves customer experience with better scalability and flexibility. It is also a smart economic choice.

Now, customers don’t need to be frustrated with poor quality service they were being offered. The telecom industry’s delay and disruption is declining every single day.
Thanks to CCaaS, today’s customers don’t need to compromise with the quality. This solution has also led to the ease of business and cost saving. Now, businesses don’t need to spend too much due to on-premise solutions. Contact centre is completely functional multi-channel and provides greater advantage in flexibility and scalability which has improved customer experience.
Each of these advantages offer:
Flexibility: An on-premise contact centre is a planned structure with estimated call volume and baseline of the function for type of channel and feature which an agent requires. Contact centres need to change rapidly with the changing environment. Mostly, the calls are seasonal, so expanding and contracting according to the season is a necessary action for cost cutting but requires too much labour and inaccuracy. CC as a service offers this flexibility as everything is off the premise. This leads to pay as you go service for the resources required by you.

Cloud Economics: CC as a service has shifted the disbursement from capital to operational expenditure. This creates the space for better planning and staffing. Cloud services have proven to be smart economically for the transition made by the contact centres.
Scalability: With the seasonal needs, the cloud model could be scaled up or down as per the requirement. The CC as a service makes the arrangement simple with the rise and fall of the call volume seasonally. It adds or deletes the number of resources supplied to the client company according to its need.

Know More Details about Hybrid Cloud Computing Implementation

If you are considering hybrid cloud for your organization then I am sure you understand the benefit of cloud computing. Let’s consider what Hybrid cloud is computing. As per definition, a hybrid cloud is “a cloud deployment model using at least two different cloud deployment models”. This means that the hybrid cloud consist various cloud services. In simple language let’s say minimum one private cloud and one public cloud is required to make one hybrid cloud.

There are various combinations by which you can deploy the hybrid computing. One can directly host the private cloud in your own site alternatively this can also be hosted on cloud’s service provider’s dedicated data centers.
Coming back on whether cloud services are meant for you or not.
Let’s check its advantages:
• Getting best of both worlds, here you are getting the advantages of public or external cloud and the advantages of private or internal cloud.
• A hybrid cloud can be designed to manage all types of cloud managed services.
• They provide better automation and flexibility.
• The programmers can do better innovations in the hybrid environment.
• Hybrid Cloud is also considered to be more cost-effective and more secure.

Implementation requirements:
• The design is the most critical aspect. Where will the private cloud work and how to get maximum benefits from the public cloud are few questions which need to be answered before getting any further!
• There must be an existing system working in your organization, how to sync the existing system with the new one is a very important point to be thought of.
• You should be prepared to handle an increase in complexity of managing the cloud; also securing the data because now data will be handled internally as well as externally.
Hybrid cloud computing surely has its advantages but before jumping into the bandwagon be sure to double check your needs.